Aina Naturals

Returns and Refunds

At Aina Naturals, your happiness is our priority. If you’re not completely satisfied with your purchase, we make returns and exchanges simple. You can exchange any product or gift you’re not happy with—no questions asked. If you’d prefer a refund, we’re happy to help.

Simply bring the product and receipt to a store or ship it back to us after contacting our Customer Care team. Please note that any refunds or exchanges will not include the cost of return shipping.

Online/Phone Orders

• Contact our Customer Care team to initiate your return.
• Alternatively, online or phone purchases (including online exclusives) can be returned to a retail store with a receipt.
• If you do not have a receipt, we’ll gladly offer an exchange.

Purchases Made with Afterpay

If you used Afterpay to purchase your items online, returns can only be processed at U.S. stores. Please bring:

• Your receipt
• Your physical or digital Afterpay card

Purchases Made with PayPal

For items purchased online with PayPal, please contact Customer Care for assistance. Unfortunately, PayPal returns cannot be processed at retail locations.

Buy Online, Pick Up In-Store Orders

Items purchased online and picked up in-store can be returned in-store with a receipt or through Customer Care. Without a receipt, we’ll gladly offer you an exchange.

Retail Store Purchases

• Return the product with your receipt to any retail store.
• Without a receipt, we’ll gladly offer an exchange.

Important Notes

• We cannot accept shipped returns without prior authorization from Customer Care.
• If we shipped the wrong item by mistake:
  • Contact Customer Care to correct the error.
  • If the correct item is in stock, we’ll ship it to you at no additional cost.
  • If the item is out of stock, discontinued, or a seasonal/limited-edition product, we will issue a refund for the purchase price.

If you have any questions, our Customer Care team is here to help! Contact us via phone, email, or live chat.